Pinnacle Cookies Policy

We use cookies and similar tracking technologies to operate our website effectively, enhance your browsing experience, and provide you with relevant content when you visit pinnacle.com or pinnacle.ca. This Cookies Policy explains what cookies are, how we use them, and the choices available to you regarding their use. By continuing to browse our site or using the Pinnacle app, you consent to our use of cookies as described in this policy.

What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit our website. They allow us to recognise your device and store certain information about your preferences or past actions on our site. We use cookies across our platform, including during Pinnacle login, account registration, and while you browse our sports betting and casino sections.

Why We Use Cookies

We deploy cookies for a number of important reasons that help us deliver a seamless and secure experience. These purposes include:

• We use cookies to remember your login details so you don't need to re-enter them every time you access your account via Pinnacle casino login
• We use cookies to keep you securely signed in while you place bets or play at our Pinnacle live casino
• We use cookies to remember your language and currency preferences across CAD, EUR, GBP, USD, and other supported currencies
• We use cookies to analyse traffic patterns and understand how visitors interact with our Pinnacle casino platform
• We use cookies to personalise content, including relevant promotions such as Drops & Wins, Spinoleague, or The Non-Stop Blasts
• We use cookies to detect fraudulent activity and protect your account from unauthorised access
• We use cookies to measure the performance of our marketing campaigns, including any Pinnacle promo code or Pinnacle bonus code campaigns you may have accessed

Types of Cookies We Use

Our website and app rely on several categories of cookies, each serving a distinct function:

• Essential Cookies: We rely on these cookies to ensure our website functions properly. Without them, features such as Pinnacle register, secure Pinnacle login, deposit and withdrawal processing, and bet placement would not work correctly.
• Performance and Analytics Cookies: We use these cookies to collect information about how you use our site, such as which pages you visit most often, including our slots, live casino, or sportsbook sections. This helps us improve site performance and identify technical issues.
• Functionality Cookies: These cookies allow us to remember choices you make, such as your preferred odds format, your saved deposit method, or your device settings when using the Pinnacle app or Pinnacle Lite version.
• Advertising and Targeting Cookies: We use these cookies, sometimes in partnership with third parties, to deliver advertisements relevant to your interests and to measure the effectiveness of our promotional campaigns across different markets.
• Third-Party Cookies: Certain features on our platform, including payment processing partners and game providers such as Pragmatic Play, Evolution, and NetEnt, may set their own cookies when you interact with their content on our site.

Cookies and Your Account Activity

When you complete a Pinnacle deposit or Pinnacle withdrawal, cookies help us maintain session security and verify that transactions are being carried out by the authorised account holder. We also use cookies to track your interaction with responsible gambling tools, ensuring that any deposit limits, session reminders, or self-exclusion settings you have activated are properly applied throughout your visit.

If you engage with any Pinnacle casino bonus, Pinnacle casino free spins, or tournament promotions like the Weekly Wheel Drops, cookies allow us to accurately track your eligibility and progress. This ensures that rewards, leaderboard positions, and prize calculations are correctly attributed to your account.

Managing Your Cookie Preferences

You have control over how cookies are used on your device. Most web browsers allow you to manage cookie settings through their preferences or settings menu. You can choose to:

• Accept all cookies automatically
• Be notified whenever a cookie is set, allowing you to accept or decline it individually
• Block all cookies from being stored on your device
• Delete cookies that have already been stored after your browsing session ends

Please note that if you choose to block or delete essential cookies, certain features of our website may not function correctly. This could affect your ability to complete Pinnacle register steps, remain logged in, place bets, or access certain areas of our Pinnacle casino platform. We recommend reviewing your specific browser's help documentation for instructions on how to manage cookie settings, as the process varies between browsers such as Chrome, Firefox, Safari, and Edge.

Mobile and App Considerations

While we do not offer a native downloadable app, our Pinnacle app experience is delivered through a fully optimised mobile website and our lightweight Pinnacle Lite version. Cookies and similar local storage technologies are used in these mobile environments in much the same way as on desktop, helping us remember your settings and maintain a secure, personalised session across devices.

Third-Party Service Providers

We work with a number of trusted third parties, including payment processors, analytics providers, and game studios, who may also place cookies on your device through our platform. These parties operate under their own privacy and cookie policies, and we encourage you to review their terms if you wish to understand how they process your data. Our payment processing partner, for example, may use cookies to verify and secure your deposit or withdrawal transactions.

Updates to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our business practices. Any changes will be posted on this page, and where appropriate, we will notify you through your registered email address or via a notice on our website. We encourage you to review this policy periodically to stay informed about how we use cookies.

Contact Us

If you have any questions about our use of cookies or this Cookies Policy, please do not hesitate to contact our customer support team. We are available 24/7 via LiveChat, or you can reach us by email at customerservice@pinnacle.com. Our support team can assist you in multiple languages, including English, French, Spanish, Portuguese, Russian, and several others, ensuring you receive the help you need regarding your privacy and cookie preferences.