Pinnacle Privacy Policy

At Pinnacle, we respect your privacy and are committed to protecting the personal data you share with us when you use our platform. This privacy policy explains how we collect, use, store, and safeguard your information across pinnacle.com and pinnacle.ca, and outlines the choices available to you regarding your data. By creating an account, completing pinnacle register steps, or otherwise using our services, you agree to the practices described below.

Who We Are

Our casino operations are run by Ragnarok Corporation N.V., a company registered in Curaçao under company number 79358, licensed by the Gaming Control Board of Curaçao under license OGL/2023/105/0084. Payments on our casino platform are processed on our behalf by Impyrial Holdings Ltd, registered in Gibraltar. Our sportsbook operations are run by Balder Media Ltd, registered in Belize, and licensed additionally in Malta, Sweden, and Ontario for our pinnacle sports casino offering. Throughout this policy, "we," "our," and "us" refer to these operating entities collectively as the Pinnacle brand.

Information We Collect

We collect information necessary to open and manage your account, process transactions, and comply with our legal obligations. When you complete the pinnacle register process, we ask for identifying details such as your name, date of birth, address, email, and phone number. We also collect payment information when you make a pinnacle deposit or request a pinnacle withdrawal, including card details, e-wallet identifiers, bank account information, or cryptocurrency wallet addresses.

• We gather registration and identity verification data, including government-issued ID documents where required by our licensing obligations
• We collect financial data related to your deposits, withdrawals, and betting activity across our casino and sportsbook products
• We track your gameplay activity, wagering history, and interaction with our slots, live casino, and sports betting markets to improve our services
• We log technical data such as your IP address, device type, browser information, and login timestamps whenever you use pinnacle login
• We record communications you have with our customer support team via email or live chat

How We Use Your Information

We use your personal data to provide, maintain, and improve our services. This includes verifying your identity, processing your pinnacle deposit and withdrawal requests, preventing fraud, and complying with anti-money laundering regulations imposed by our regulators in Curaçao, Malta, Sweden, and Ontario. We also use your data to personalize your experience, including tailoring promotions such as our Drops & Wins tournaments, Spinoleague prize pools, and Non-Stop Blasts drops that you may see while browsing our platform.

Our team may use your contact details to send you service-related communications, account notifications, and, where you have opted in, marketing messages about new features, our pinnacle app, or updated promotions. You can withdraw your marketing consent at any time through your account settings or by contacting our support team.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our website, remember your preferences, and analyze how visitors use our platform, including our pinnacle casino app and Pinnacle Lite version. Cookies help us recognize returning users, keep you logged in securely, and understand which games, such as our live casino tables or slot titles, are most popular among our players. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our site.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information with select partners where necessary to operate our business and comply with regulatory requirements.

• We share data with payment processors, including Impyrial Holdings Ltd, to facilitate your deposits and withdrawals
• We share information with our licensing authorities, including the Gaming Control Board of Curaçao, the Malta Gaming Authority, Sweden's gambling regulator, and Ontario's AGCO, as required for compliance
• We work with identity verification providers to confirm your age and identity before processing withdrawals
• We may disclose data to law enforcement or regulatory bodies where legally obligated to do so
• We share limited data with game providers such as Pragmatic Play, Play'n GO, Evolution, and NetEnt to operate our slots, live casino, and tournament features

Data Security

We are committed to protecting your data through industry-standard security measures, including encryption of sensitive information, secure servers, and restricted internal access controls. Our payment processing partners maintain PCI-DSS compliance to protect your card and banking details when you make a pinnacle deposit or request a withdrawal. While we take extensive precautions, no system is entirely immune to risk, and we encourage you to use strong, unique passwords and enable any additional security features available through pinnacle login.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterward as required by our regulatory obligations, typically five to seven years depending on the licensing jurisdiction. This retention allows us to meet anti-money laundering requirements, resolve disputes, and respond to regulatory inquiries. Once retention periods expire, we securely delete or anonymize your data unless we are required to retain it longer by law.

Your Rights

Depending on your location, you may have specific rights regarding your personal data. We aim to honor these rights across all the markets we serve, including Canada, where our pinnacle canada operations fall under applicable provincial privacy legislation.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to certain uses of your data, including direct marketing
• You have the right to request a copy of your data in a portable format

To exercise any of these rights, you can contact our customer support team via email at customerservice@pinnacle.com or through our 24/7 live chat, available in English, Chinese Simplified, Chinese Traditional, Japanese, Korean, Finnish, French, Italian, Portuguese, Russian, Spanish, and Swedish.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, including the United States, the United Kingdom, France, and several other jurisdictions listed in our terms and conditions. If you access our platform from a restricted location, including Ontario residents attempting to use pinnacle.com instead of pinnacle.ca, we reserve the right to suspend your account and take appropriate action to remain compliant with local regulations.

Third-Party Links

Our website may contain links to third-party sites, including payment providers, affiliate partners, or content related to a pinnacle promo code or pinnacle bonus code offer. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies before sharing any personal information.

Children's Privacy

Our services are strictly intended for individuals who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you through our website or via email. We encourage you to review this policy periodically to stay informed about how we protect your personal data at Pinnacle.

Contact Us

If you have questions about this privacy policy or how we handle your personal data, please reach out to our support team at customerservice@pinnacle.com. Our live chat team is also available around the clock to assist you with any privacy-related concerns regarding your account, your pinnacle casino login, or your use of our services.